Customer information

To order from Time for Wood is as easy as 1,2,3!

1. Add products to cart while browsing the store.

2. When you have finished shopping click the cart icon you will see top right.

3. Complete the form with the required details and make payment.

That’s it, your order has been processed, we will send a tracking number with your order confirmation so you know exactly where your purchase is.

Payment

Currently we have three payment methods;  bank transfer, PayPal and creditcard.

With each payment method the order will be sent out, when the payment has arrived.

When you pay through a bank transfer, you will get an email immediately after making the order. This email will contain our bank details. Please note that (international) bank transfer often take 1 or 2 business days to complete.

It’s also possible to use different payment methods (for example, cash on delivery). Please get in touch with us through the contact form.

Delivery

Products that fit (Cases, wallets and bracelets) are shipped within 3-4 business days in protective mailbox envolopes .

Packages (sunglasses and watches)are sent out with PostNL (+ country partners) and may take 5-6 business days.

Returns & Refunds

It is very important to us that you are always satisfied with your order. However, if this is not the case, you can simply return your order within 14 days of receiving the products. The exchange process takes place in the following four steps:

1. Please fill out the appropriate form

2. Please send your return including invoice at:

TFW Europe

Bijsterveldenlaan 28

5045 ZT Tilburg

The Netherlands

3. Your return will be accepted by us and verified.

4. Finally, the amount to be settled will be transferred back to you or the product to be exchanged or replaced will be shipped.

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